Trek prevents retailers from delivering bikes

Discussion in 'General Cycling' started by Mark, Sep 28, 2011.

  1. Mark

    Mark Guest

    Having had troubles with my old bike I am intending to buy a new bike
    and fix up the old one for my son. Having decided on a Trek 7.2FX
    I discovered that Trek do not permit their bikes to be delivered. On
    their web site it states:

    "Trek Bicycle Corporation does not authorize our retailers to sell new
    or used Trek product over the Internet or by mail order. Delivery
    should only be made to you at an authorized Trek retail location. This
    is for your safety. We want to make sure that your bicycle is properly
    assembled, properly adjusted, and is the right size for you. We also
    want to make sure that you receive your owner's manual and consumer
    literature. Your Dealer will also explain how to properly use your
    bike and answer any questions or concerns you might have."

    This leaves me either travelling 100s of miles to collect the bike or
    paying over the odds at a LBS. Ignoring the legal issues for the
    moment (I have posted on ulm about that) do people here think these
    restrictions are valid or think like me, that it should be up to the
    consumer to decide whether they want to pay extra to get personal
    service from a shop?
    --
    (\__/) M.
    (='.'=) Due to the amount of spam posted via googlegroups and
    (")_(") their inaction to the problem. I am blocking some articles
    posted from there. If you wish your postings to be seen by
    everyone you will need use a different method of posting.
     
    Mark, Sep 28, 2011
    #1
    1. Advertisements

  2. Mark

    mrc7--urcm Guest

    In message <>

    [snip]
    You might like to also consider the cost of travelling 100s of miles
    compared to the price in the LBS before describing it as "over the
    odds".

    Personally when buying a bicycle (rather than spare parts and
    accessories) I prefer to deal directly with someone knowledgeable in the
    appropriate bike shop rather than by simply selecting an item off of a
    mail order catalogue from a bulk shifter. Having made use of their
    personal service I am then prepared to pay a reasonable premium for that
    service.

    Mike
     
    mrc7--urcm, Sep 28, 2011
    #2
    1. Advertisements

  3. Mark

    Peter Parry Guest

    As a contract condition it is perfectly reasonable. You can't
    altogether ignore the legal issues as almost certainly the
    manufacturer will claim that they have an obligation under the General
    Product Safety Directive 2001/95/EC (brought into UK law by the
    General Product Safety regulations 2005) to deliver to the customer a
    safe product and that, in their judgment and production plan, the
    supplier is the last part of the process of making a bike to suit the
    directive.

    They can claim they believe they can meet the directive only by
    having the bike adjusted to you by someone who is appropriately
    trained and qualified to do so.

    The dear old European Onion, not the manufacturer, has decided you
    cannot contract out of 85/374/EEC so the manufacturer (or first
    distributor) who shares liability with the supplier under the
    directive does not have the option of letting you do the final
    assembly yourself without also accepting responsibility for your
    actions if you get it wrong.
     
    Peter Parry, Sep 28, 2011
    #3
  4. Mark

    Mark Guest

    I have considered it. That's exactly why I made the point.
    That's fine. That's your choice. I've bought bikes before at a
    higher price because I felt the service was worth it.

    Right now I would like the choice to buy at a discount because I don't
    need the extras provided by a LBS.
    --
    (\__/) M.
    (='.'=) Due to the amount of spam posted via googlegroups and
    (")_(") their inaction to the problem. I am blocking some articles
    posted from there. If you wish your postings to be seen by
    everyone you will need use a different method of posting.
     
    Mark, Sep 28, 2011
    #4
  5. Mark

    Rob Morley Guest

    Factor in the travel to a cheap retailer and suddenly the LBS isn't as
    expensive. Add to that the fact that you'll have local support and
    it's a pretty sensible way to do things. If you don't like it then
    don't buy a Trek.
     
    Rob Morley, Sep 28, 2011
    #5
  6. In
    IIRC Specialised used to do the same. You could order one over teh
    Intarwebs from, e.g. Evans, but you had to collect it in person.
     
    Dave Larrington, Sep 28, 2011
    #6
  7. Mark

    Paul - xxx Guest


    If you don't like it you have freedom of choice to either buy a Trek or
    not to buy a Trek .. tough, they are the conditions they sell under.

    Personal opinion is that this is both a good and a bad thing. If you
    know what you want, don't need any 'instruction' or fripperies then
    it'd be a good thing to buy one over t'interweb and do the rest of the
    build-up yourself. OTOH, if you don't have a clue then Trek seem to be
    covering their arses with regards to liability if you feckup the final
    build and setting up.

    Again though, your choice. ;)
     
    Paul - xxx, Sep 28, 2011
    #7
  8. Mark

    mrc7--urcm Guest

    In message <>

    [snip]
    Then it would seem your choice is directing you to go with another bike
    manufacturer rather than Trek.

    Mike
     
    mrc7--urcm, Sep 28, 2011
    #8
  9. Mark

    Mark Guest

    I guess it depends on how much support you want and how much the price
    differential is. Personally I'd rather not pay an extra £80-100 if I
    could help it. SWMBO is not happy about me spending any money on a
    bike right now ;-)
    There's always that option. However, I know the Trek bike well and
    the LBSs don't have anything else suitable in stock. I could order a
    bike of a different brand from a shop but that would negate a lot of
    the advantages of buying from a LBS anyway.
    --
    (\__/) M.
    (='.'=) Due to the amount of spam posted via googlegroups and
    (")_(") their inaction to the problem. I am blocking some articles
    posted from there. If you wish your postings to be seen by
    everyone you will need use a different method of posting.
     
    Mark, Sep 28, 2011
    #9
  10. Mark

    Rob Morley Guest

    So you do want to benefit from local suppliers who carry stock, have
    a workshop and pay for retail premises, but you don't want to give
    them your money?
     
    Rob Morley, Sep 29, 2011
    #10
  11. Mark

    Andy Morris Guest

    I used to be trade many years ago.

    Trek have a network of shops that invest time money and effort in
    stocking, preparing, merchandising and selling Trek bikes. They may well
    have several hundred thousand pounds worth of bikes, that they will have
    to order each autumn to be delivered in the spring. This whole
    relationship would be lost if discounting over the web became common.
    Many people would use the shop to help them decide what to by, and
    determine what size, then buy it from a shed in Gipton that had none of
    the overheads of the shop.
     
    Andy Morris, Sep 29, 2011
    #11
  12. Mark

    Mark Guest

    But it is common. None of the other manufacturers have this
    restriction AFAIK. You can buy a Specialized, Marin, Cannondale,
    Scott, Raleigh and many other brands over the net and have it
    delivered. You can even buy a discounted Trek over the web, you just
    have to collect it yourself.
    Just like they do with every other kind of product. And with every
    other brand of bike. Despite this and a recession there are still a
    few shops around ;-)

    What's so different about Trek bikes that makes it impossible for them
    I wonder.
    --
    (\__/) M.
    (='.'=) Due to the amount of spam posted via googlegroups and
    (")_(") their inaction to the problem. I am blocking some articles
    posted from there. If you wish your postings to be seen by
    everyone you will need use a different method of posting.
     
    Mark, Sep 29, 2011
    #12
  13. Mark

    Mark Guest

    But if I chose a different brand I would need the services of a shop
    ;-)

    [I already have an (almost) identical Trek bike]
    --
    (\__/) M.
    (='.'=) Due to the amount of spam posted via googlegroups and
    (")_(") their inaction to the problem. I am blocking some articles
    posted from there. If you wish your postings to be seen by
    everyone you will need use a different method of posting.
     
    Mark, Sep 29, 2011
    #13
  14. Mark

    Mark Guest

    If, as you suggest, I never used them then I wouldn't have any benefit
    from them being there.

    However they've had plenty of my money. I do use the LBSs. I just
    want to save a bit this time. There's nothing wrong with that.
    --
    (\__/) M.
    (='.'=) Due to the amount of spam posted via googlegroups and
    (")_(") their inaction to the problem. I am blocking some articles
    posted from there. If you wish your postings to be seen by
    everyone you will need use a different method of posting.
     
    Mark, Sep 29, 2011
    #14
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.